Privacy Policy

This English page summarizes the website's privacy practices. The legally binding version of the policy is the Russian one available at https://charon24.ru/privacy.

1. Who operates this website

The website https://charon24.ru/ is operated by LEMNOS LLC (ООО «ЛЕМНОС»), a company registered in the Russian Federation.

• INN: 6671301744
• OGRN: 1246600021425
• Registered address: 620144, Sverdlovsk Region, Yekaterinburg, Moskovskaya str. 249, apt. 192
• Contact email: support@charon24.ru

2. What data the website may collect

When you submit a form on this website, we may collect the data you provide voluntarily, including:

• Name
• Email address
• Phone number
• Company name and CRM information you specify
• Any free-form message you choose to send

Form data is used to process your request, respond to your inquiry, provide demo access, and send service-related information.

3. Necessary cookies

The website uses necessary cookies to operate the interface, remember your settings, and provide basic functionality. These cookies are required for the website to work and do not require consent.

4. Analytics cookies (only after consent)

The website may use Yandex Metrica to evaluate page visits, traffic sources, and aggregated user behavior on the site. Analytics cookies are loaded only after you give consent through the cookie banner.

Session replay (Yandex Webvisor) is currently disabled on this website.

You can decline analytics cookies through the cookie banner. Declining does not restrict access to the main features of the website.

5. Data storage and processing location

Personal data submitted through forms is processed exclusively on servers located in the Russian Federation, in accordance with applicable Russian data protection law (Federal Law No. 152-FZ).

6. Your rights

You have the right to:

• Request information about the processing of your personal data;
• Request correction, blocking, or deletion of your personal data;
• Withdraw consent to the processing of your personal data;
• Submit a complaint to the competent authority.

To exercise these rights, please contact us at support@charon24.ru.

7. Third-party services

When you use third-party messengers (WhatsApp, Telegram, WeChat, Matrix, Max) or CRM systems (Bitrix24, amoCRM and others) integrated with Charon, the use of those services is governed by their own terms and privacy policies. Charon itself is a self-hosted product: when deployed in a customer's infrastructure, the developer has no access to that customer's conversation data.

8. Changes to this policy

We may update this page from time to time to reflect changes in our practices or applicable law. The most recent version is always available at this URL.

9. Contact

For any privacy-related questions, please email support@charon24.ru.