What is Charon
Charon is a software gateway for integrating messengers with CRM systems. It connects WhatsApp, Telegram, WeChat, Matrix and Max to Bitrix24 through employees' personal accounts; other CRMs are wired in through the external API and webhooks. With Bitrix24, messages land in Open Lines automatically: leads, contacts and conversation history are created for you. For amoCRM and other CRMs, entity creation is implemented on the customer side.
In brief
- CRM
- Bitrix24 — ready-made integration. amoCRM, 1C, your own CRM — through the external API
- Deployment
- Your own server, the Charon24 cloud, or the app in the Bitrix24 Marketplace
- Pricing
- Free plan — 2 connections; paid — up to 2,000 RUB/month per connection
- Vendor
- Lemnos LLC, Russia. hello@charon24.ru
Which messengers connect
WhatsApp, Telegram, WeChat, Matrix and Max. An account is linked through the messenger's own sign-in — an employee's personal or work number — with no separate business plan on the messenger side. Each channel has its own page with the connection terms: WhatsApp, Telegram, WeChat, Matrix, Max.
Which CRMs Charon works with
With Bitrix24 — a ready-made integration via Open Lines: messages land in the line automatically, and leads, contacts and conversation history are created with no programming. amoCRM, 1C, an in-house CRM and reporting systems connect through the external API and signed webhooks: incoming messages arrive at your endpoint, replies go out with a REST API call, and your developer wires the entities to your pipelines.
Where it can run
Three options: an install on your own server, the Charon24 cloud, and the app in the Bitrix24 Marketplace. The feature set is the same in all three; what differs is where the data is stored and who maintains the install. A line-by-line comparison is on the cloud-or-own-server page.
How data is protected
With a self-hosted install, conversations, contacts and passwords stay with the customer and the developer has no access to them. Sensitive fields are encrypted with AES-256-GCM and panel access runs on JWT. In the cloud option, data is stored in a Russian data centre operated by Lemnos LLC.
What the AI does
The AI assistant drafts a reply for the operator, reviews the draft and shows a client overview. It comes with the plan from 20 connections at no extra cost: light models from 20 connections, pro from 40. Agent Autopilot replies to clients itself following the published rules of its profile and is licensed separately. Phone numbers, email addresses and tax IDs are masked before the model is called.
How conversations are routed between operators
Conversations are placed in a service team's queue and handed to operators by one of the rules: manually, round robin, least loaded, or a set operator order. Automatic routing respects the operator's availability status and the limit on concurrent conversations. If the queue is run by Bitrix24 Open Lines, routing stays in Bitrix24.
What it costs
The free plan is two connections with no time limit. Paid plans go up to 2,000 RUB per month per connection; annual billing and larger volumes bring the per-connection price down. The exact figure for your number of connections is worked out by the calculator on the home page.
How long setup takes
It depends on where Charon runs, how many connections you need and how your CRM portal is configured. We estimate it after reviewing your scenario — leave a request.
Does Charon work without a CRM
Yes. Every channel is gathered in the built-in web messenger: request queues, handing dialogs between operators, and apps for Android and iOS. A CRM can be connected later — here is how it works.
Who builds it
Lemnos LLC, Russia. Website — charon24.ru, email — hello@charon24.ru, Telegram — @LemnosLLC.
Let us look at your case
Tell us which channels you need, which CRM you run and where the data has to stay — we will suggest what to launch and show it working on a call.
Leave a request